Where you believe it is necessary for you to return a product to us, for whatever reason you must first contact us either by phoning Freephone: 0800 526 625 during normal business hours (Monday – Friday, 8.00am – 5.00pm), or by email to firstname.lastname@example.org. We will discuss the reason for return and if appropriate issue you with a returns authorisation number.
In the event that you have simply changed your mind about a product you have purchased you have five working days from the date of order to advise us. We will only accept its return if the original packaging is intact and that you meet the return freight costs. Once we have received the returned product it will be assessed and only if it is in a condition that allows us to resell it in new condition will a refund be issued. All such returns will be subject to a 10% administration and re-stocking fee. In addition our costs associated with freighting the product to you where the value of your order qualified for free delivery will be deducted from the refund.
If a product is faulty then we will seek to either find a local repairer who can make good any fault, or if necessary liaise with you to arrange the return of the product to us. Once the nature of the fault has been established we will either repair or replace at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product. If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises.
Should a product be returned to us and a fault or damage is found to be have been caused by (but not limited to) faulty installation, misuse or abuse no liability to repair, replace or refund shall exist on the part of RV Supplies.
We recognise the importance of happy customers and aim to find speedy solutions to all problems, howsoever caused.